FAQs'
SIZE CHART
| SIZE | 2 | 4 | 6 | 8 | 10 |
| BUST | 33 | 34 | 35 | 36 | 37 |
| WAIST | 25 | 26 | 27 | 28 | 30 |
| HIPS | 34 | 35 | 36 | 37 | 39 |
Not sure on which size to buy? Get in touch to send me your measurements and I will let you know, which size best fits you!
HOW DO I TAKE MY MEASUREMENTS?
Bust: Measure all the way around the fullest part of your bust.
Waist: Measure all the way around the slimmest part of your waist.
Hips: Measure all the way around the fullest part of your hips.
WHAT DOES SLOW FASHION MEAN AND HOW THE DESIGN PROCESS WORK ?
Slow Fashion means that you are buying pieces developed in sizes that will be handcrafted in limited quantities, adopting the Couture tailoring process. Like every Slow Fashion brand, I value Quality over quantity, this is what makes it special and exclusive!
My entire design process, from initial sketches, to patterns, to the final product, takes place in my studio in Bellport, NY. Collections are made using only the best materials, personally hand-picked from fabric warehouses. All pieces are made in limited quantities depending on the availability of textiles.
WHOLESALE INQUIRIES AND PRESS
For wholesale inquiries and press, please get in touch! I would love to discuss the opportunity!
CARE
I suggest that you dry-clean all of your delicate handmade pieces unless the label says to wash them in delicate cycle with cold water and line dry them.
If needed, always remember to use your iron low or to use your iron temperature accordingly to your garment's fabric.
SHIPPING
Orders shipping within the continental US are always FREE and shipped via USPS Ground (2-3 days delivery).
Orders to Alaska, Hawaii, and other US territories are shipped via USPS Ground mail for FREE.
I do not offer International Shipping at this time but you can contact me and I can arrange that for you!
After shipping, you will be provided with a tracking number so that you can follow your special Elisabetta Bellu piece from our studio to your door.
I am not responsible for packages lost or damaged after they have been shipped and provided a tracking number. Always remember to contact your mail carrier to solve any shipping/delivery issues.
WHEN WILL MY ORDER BE SHIPPED?
Pieces that are ready to ship: It will generally take 24 hours for your order to be processed.
Preorders: Please allow between 2 and 3 weeks. I'll be working for you and I will ship as soon as your piece is ready. Lead times can vary depending on volume of orders
RETURNS AND EXCHANGE - CAN I RETURN/EXCHANGE MY ITEM AND IF SO, HOW?
Items must be returned within 7 business days from the day of receipt. If 7 business days have passed since the receipt of your package, I do not offer a refund.
As all Elisabetta Bellu pieces are quality controlled by hand prior to shipping, in order to be eligible for a return items must be unworn, with no marks or damage and in the same condition in which they were received. Items must be in their original packaging and with tags upon return.
To complete your return, I require a receipt or proof of purchase. Contact me writing the reason why you want to make a return and attach a copy of your receipt.
US domestic returns. Contact me and I will provide you with a shipping label. Refunds will be credited to your original payment method for the price of your product and sales tax, if applicable. Return Shipping will be deducted from your refund.
Returns that are sent without our authorization will be refused.
I do not offer exchange.
Gift cards are non-refundable
All “bespoke/custom made” garments are NON RETURNABLE/REFUNDABLE.
REFUNDS
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Refunds will be credited to your original payment method for the price of your product and sales tax, if applicable. Return Shipping will be deducted from your refund.
LATE OR MISSING REFUND
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact me directly.
SALE ITEMS
Only regular priced items may be returned and refunded, unfortunately sale items cannot be returned/refunded. All sales are final for sale items.